Another issue I’m noticing is when I go to Device Settings in the Swann app, is says “disconnected“ when in fact it is not disconnected. Additionally, since that review, when I open my Swann app I now frequently see a prompt of whether I’d like to set up my device when my device is already set up. Update: SeptemThe above referenced complaint was never addressed satisfactorily. We recommend terminating the app and re-launching it“ Shortly thereafter, I receive a second message “Error: Swann security was unable to establish a connection with a device“. This may affect the performance and stability of the app. I receive a notification on my phone from a camera, and click on it and it will open the app and say this: “An error occurred while attempting to load various settings from the swan cloud service. I just updated my app today Augand here are the problems that I’m immediately noticing/experiencing. Could you share your Mbps upload speed test result from ? Regards, RV-Swann team All security camera systems require a minimum upload speed to reliably work to view remotely. Hi, I'm sorry for the issues you are having. Know they are a $500 decorations on my house! Only reason I have not brought these back to Sam’s is because my father in law gave them to us as a Christmas present. Swann asked me to do a speed test on my internet so they can “diagnose “ the problem. The app and cameras are useless! They are never on line unless you open the app and then they still won’t come on line. There still is a delay between the camera and device you are viewing the cameras on. The new update solved most of my problems. I download an app called TestFlight where I was able to install a beta test app for Swann. Consult with your mobile service provider regarding the use of a video streaming app and how it may affect your plan.įor assistance with this app, contact Swann Tech Support – If you exceed any plan limits you may incur additional usage charges. When using 4G/5G, the video from your Swann device may be considered 'downloads' by your phone service provider and could contribute to any download limit your phone data plan may have. Note: This app uses a data stream that will connect to your Swann system via 4G/5G or Wi-Fi. This page will be updated as new compatible products are released. Please note that other Swann CCTV and IP camera models will not work with this app. Swann’s wired security systems, including all of our latest DVR and NVR series, now work seamlessly with wireless solutions such as Swann's new range of Indoor and Outdoor Wi-Fi security cameras.Ī list of products that work with this app can be found here: With Swann Security, everything is controllable via this single app.

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